Help Centre
Everything you need to know about playing at AC365 — from creating your account and depositing BDT via bKash, to understanding game rules, claiming bonuses, and withdrawing your winnings. If you can't find your answer here, our support team is available 24/7.
Why AC365
Six reasons why AC365 is the platform Bangladeshi players trust for online gaming.
Deposit and withdraw in Bangladeshi Taka using bKash, Nagad, or Rocket. No currency conversion, no hidden fees. Your balance is always in BDT and withdrawals land in your mobile wallet within minutes.
AC365 uses SSL encryption across the entire platform. Your personal data, payment details, and account information are protected at every step. All games run on certified RNG systems — every result is fair and verifiable.
Every game and every feature on AC365 is designed for mobile first. The Android app loads games in under 3 seconds, supports fingerprint login, and sends push notifications for bonuses — so you never miss a promotion.
New AC365 players receive a welcome bonus on their first deposit. The bonus is credited instantly and can be used across all games — Fishing, Wheel, Plinko, and more. Terms apply; check the promotions section for current details.
From Mega Fishing and Mermaid Fishing to Plinko, Wheel, and Honor of Zuma — AC365 has over 50 games available right now, with new titles added every week. All games are playable in BDT with low minimum bets.
The AC365 support team is online around the clock. Whether you have a question about a deposit, a game result, or a bonus, live chat support responds in under 5 minutes on average — any time of day or night.
Frequently Asked Questions
Select a category below to jump straight to the questions you need.
Creating an AC365 account takes less than 2 minutes. Go to the Register page, enter your mobile number, choose a password, and submit the form. You'll receive a verification code via SMS — enter it to activate your account. Once verified, you can deposit BDT and start playing immediately.
To register at AC365 you need:
You do not need to submit ID documents to register. Verification documents may be requested later if you make large withdrawals, as part of standard account security checks.
Go to the Login page and click "Forgot Password." Enter the mobile number linked to your account and you'll receive an SMS with a reset code. Enter the code, set a new password, and you're back in. If you no longer have access to your registered mobile number, contact the AC365 support team via live chat for manual account recovery.
No. AC365 allows one account per person. Creating multiple accounts is a violation of the Terms and Conditions and can result in all accounts being suspended and balances forfeited. If you've lost access to your original account, contact support to recover it rather than creating a new one.
Log in to your AC365 account and go to the Account Settings section. You can update your email address and some personal details directly from there. To change your registered mobile number, you'll need to contact the support team via live chat — this requires identity verification for security reasons.
You must be 18 years of age or older to register and play at AC365. This is a strict requirement and is enforced during account verification. AC365 is committed to responsible gaming and does not allow underage players on the platform under any circumstances.
Log in to your AC365 account and go to the Deposit section. Select your preferred payment method — bKash, Nagad, or Rocket — enter the amount you want to deposit, and follow the on-screen instructions to complete the mobile wallet transfer. Your AC365 balance is credited instantly once the payment is confirmed.
The minimum deposit at AC365 is ৳500 BDT. There is no maximum deposit limit for standard accounts, though very large deposits may trigger a routine security review. All deposits are processed in BDT — there is no currency conversion involved.
AC365 currently accepts the following payment methods for deposits and withdrawals:
All three methods process deposits instantly. Withdrawals typically complete within 5–30 minutes depending on the method and time of day.
Most AC365 deposits are credited instantly. If your balance hasn't updated after 5 minutes, try the following:
Always save your mobile wallet transaction ID when making a deposit. It's the fastest way to resolve any payment queries with the support team.
AC365 does not charge any fees for deposits. The amount you send from your bKash, Nagad, or Rocket wallet is the exact amount credited to your AC365 balance. Note that your mobile wallet provider may charge a small transaction fee on their end — check with your provider for their current fee schedule.
Go to the Withdrawal section in your AC365 account. Select your preferred method (bKash, Nagad, or Rocket), enter the amount you want to withdraw, and confirm the request. Withdrawals are processed to the same mobile wallet you used for your most recent deposit. Most withdrawals complete within 5–30 minutes.
The minimum withdrawal amount at AC365 is ৳500 BDT. There is no maximum withdrawal limit for standard accounts, though large withdrawals may be subject to a routine identity verification check before processing. This is a standard security measure to protect your account.
The vast majority of AC365 withdrawals are processed within 5 to 30 minutes. During peak hours (evenings and weekends), processing may take slightly longer — up to 2 hours in rare cases. If your withdrawal hasn't arrived after 2 hours, contact the support team with your withdrawal reference number.
Withdrawals can be rejected for several reasons:
Contact AC365 live chat support for the specific reason and to resolve the issue quickly.
For standard withdrawals, identity verification is not required. However, for larger withdrawal amounts or if your account triggers a routine security review, AC365 may request a copy of your National ID (NID) card. This is a one-time process — once verified, future withdrawals proceed without additional checks.
AC365 currently offers over 50 games across multiple categories. The main titles include:
All games are available in BDT with low minimum bets and are fully playable on mobile.
Yes. All AC365 games use certified Random Number Generation (RNG) systems. Every game outcome — whether it's a fish spawn in Mega Fishing, a Wheel segment, or a Plinko ball drop — is determined by a verified random process. The RNG is independently audited and the results cannot be manipulated by the platform or by players.
AC365 is committed to provably fair gaming. You can verify the fairness of any round you've played through the game history section of your account.
Happy Fishing and the Wheel game are the best starting points for new players. Both have simple mechanics, low minimum bets, and fast rounds. Once you're comfortable with the platform, Mega Fishing and Plinko offer more depth and higher potential payouts. Honor of Zuma is also beginner-friendly despite being a newer format.
Yes — every AC365 game is fully optimised for mobile play. You can play directly in your mobile browser without downloading anything, or download the AC365 Android app for a faster, smoother experience. The app supports touch controls, loads games in under 3 seconds, and works well on mid-range Android phones with a 3G or 4G connection.
AC365 adds new games to the platform on a weekly basis. New titles appear in the New Games section first, often with launch bonuses for early players. Check the New Games page regularly or enable push notifications in the AC365 app to be the first to know when a new game goes live.
AC365 offers a welcome bonus to all new players on their first deposit. The bonus is credited to your account automatically once your first deposit is confirmed. The exact bonus amount and percentage varies — check the current promotions section of the AC365 website or app for the live offer. Terms and wagering requirements apply.
Wagering requirements (also called rollover requirements) specify how many times you need to play through a bonus amount before you can withdraw it as real money. For example, if you receive a ৳1,000 bonus with a 10x wagering requirement, you need to place ৳10,000 in total bets before the bonus converts to withdrawable cash. Your game history tracks your progress automatically.
Wagering requirements vary by promotion. Always read the specific terms for each bonus offer before claiming it.
Yes. AC365 runs regular promotions beyond the welcome bonus — including daily cashback offers, game-specific multiplier boosts, reload bonuses for existing players, and special event promotions tied to holidays and new game launches. Check the promotions section of the app or website regularly to see what's currently available.
If a bonus hasn't appeared in your account within 10 minutes of your deposit, first check that you met all the eligibility conditions for that specific promotion (minimum deposit amount, opt-in requirement, etc.). If everything looks correct, contact AC365 live chat support with your deposit confirmation and the name of the promotion — the team can investigate and credit the bonus manually if it was missed.
The AC365 app is available for Android devices. Visit the App page on the AC365 website, download the APK file directly to your phone, and install it. You may need to enable "Install from unknown sources" in your Android settings — this is normal for apps downloaded outside the Google Play Store. The app is safe and verified by the AC365 security team.
Currently, the AC365 dedicated app is available for Android only. iPhone users can access the full AC365 platform through the mobile browser on Safari or Chrome — the mobile website is fully optimised for iOS and offers the same games and features as the Android app. An iOS app is in development; check the App page for updates.
The AC365 app offers several advantages over the mobile browser:
If the AC365 app won't install, try these steps:
If the issue persists, contact AC365 live chat support with your phone model and Android version for specific guidance.
Yes. AC365 uses SSL (Secure Socket Layer) encryption across the entire platform — the same technology used by banks and major financial institutions. Your personal data, payment information, and account details are encrypted in transit and at rest. AC365 does not share your data with third parties without your consent.
If you suspect unauthorised access to your AC365 account, act immediately:
The AC365 security team can temporarily lock your account while the investigation is underway to prevent further unauthorised activity.
AC365 takes responsible gaming seriously. The platform offers several tools to help players stay in control:
Visit the Responsible Gaming page for full details on all available tools and resources.
To close your AC365 account, contact the support team via live chat and request account closure. Before closing, make sure you withdraw any remaining balance — once the account is closed, access to funds may be restricted. If you're closing your account due to gambling concerns, the support team can also help you set up a self-exclusion instead, which keeps your account safe while giving you a break.
AC365 is one of the most trusted online gaming platforms for players in Bangladesh. Built specifically for the local market, AC365 accepts deposits and withdrawals in BDT via bKash, Nagad, and Rocket — the three mobile wallets that Bangladeshi players use every day. There's no need to deal with foreign currencies, complicated bank transfers, or long waiting times. You deposit in taka, you play in taka, and you withdraw in taka.
The AC365 game library covers a wide range of styles. Fishing games like Mega Fishing and Mermaid Fishing are the most popular among Bangladeshi players — they combine skill-based targeting with random bonus rounds and progressive jackpots that can pay out large sums. Plinko and the Wheel game offer faster, simpler rounds for players who prefer quick results. Honor of Zuma brings a unique format with its own jackpot system, and new games are added to the platform every week.
Every game on AC365 runs on a certified RNG system. This means every outcome — every fish spawn, every wheel spin, every Plinko ball drop — is determined by a verified random process that cannot be influenced by the platform or by other players. AC365 is committed to fair play and transparent gaming for every player on the platform.
One of the most common questions in the AC365 FAQ is about payments. The short answer is: deposits are instant and withdrawals are fast. When you deposit via bKash, Nagad, or Rocket, your AC365 balance is updated within seconds of the payment being confirmed. The minimum deposit is ৳500 BDT, which is low enough for casual players to get started without a large upfront commitment.
Withdrawals at AC365 are processed to the same mobile wallet used for your most recent deposit. The vast majority of withdrawal requests are completed within 5 to 30 minutes. During busy periods — typically weekend evenings — processing can take up to 2 hours, but this is uncommon. If your withdrawal is delayed beyond 2 hours, the live chat support team can check the status and escalate it if needed.
AC365 does not charge fees on deposits or withdrawals. The amount you request is the amount you receive in your mobile wallet. Your mobile wallet provider may charge their own transaction fee — check with bKash, Nagad, or Rocket directly for their current rates.
The AC365 game catalogue is designed to suit a wide range of players. If you're new to online gaming, Happy Fishing is the ideal starting point — the mechanics are simple, the minimum bet is low, and rounds are short enough that you can learn the game without risking much. The Wheel game is similarly accessible: pick a segment, place your bet, and see where the wheel lands. Both games are great for getting comfortable with the AC365 platform before moving on to more complex titles.
For players looking for more depth, Mega Fishing and Mermaid Fishing offer multi-level gameplay with special weapons, boss rounds, and jackpot fish that can multiply your winnings significantly. Plinko lets you adjust the risk level — low, medium, or high — giving you control over the volatility of each round. Honor of Zuma is the newest format on the platform and features a progressive jackpot that builds across all players until it's won.
All AC365 games are available on mobile without any downloads required. The Android app provides the best experience — faster loading, smoother controls, and push notifications for bonuses — but the mobile browser version works well on any modern smartphone with a stable internet connection.
AC365 rewards both new and existing players with regular bonuses and promotions. New players receive a welcome bonus on their first deposit — the bonus is credited automatically and can be used across all games on the platform. The exact welcome bonus amount changes periodically, so check the current promotions section for the live offer when you register.
Beyond the welcome bonus, AC365 runs ongoing promotions including daily cashback, reload bonuses for existing players, game-specific multiplier events, and special promotions tied to new game launches and local holidays. Players who use the AC365 app get early access to app-exclusive promotions that aren't available on the website.
All bonuses at AC365 come with wagering requirements — a standard practice across all online gaming platforms. The wagering requirement specifies how many times you need to play through the bonus amount before it can be withdrawn as real money. Your progress towards meeting the wagering requirement is tracked automatically in your account and is always visible in the bonus section.
Our support team is online 24/7. Average response time is under 5 minutes via live chat.
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