Data Protection & Privacy
Your personal data belongs to you. This Privacy Policy explains exactly what AC365 collects, why we collect it, how we use it, and what rights you have over it. We've written this in plain language — no legal jargon, no hidden surprises.
The six most important things to know about how AC365 handles your personal data.
AC365 collects only the personal data that is necessary to operate your account, process payments, and comply with legal requirements. We don't collect data for the sake of it, and we don't ask for information that isn't relevant to your use of the platform.
AC365 does not sell, rent, or trade your personal data to third parties for marketing or any other commercial purpose. Your data is used to run your account and improve the platform — nothing else. This is a firm commitment, not a policy that changes with business conditions.
All personal data stored by AC365 is encrypted at rest and in transit. Payment information is handled through secure, certified payment processors and is never stored directly on AC365 servers. We use industry-standard security protocols to protect your information.
You have the right to access, correct, and request deletion of your personal data at any time. These rights can be exercised by contacting the AC365 support team. We will respond to all data requests within a reasonable timeframe and without unnecessary delay.
This Privacy Policy is written with Bangladesh players in mind. The data we collect, the payment methods we support, and the way we handle your information all reflect the local context in which AC365 operates. We understand what matters to players in Bangladesh.
AC365 will only send you promotional communications if you have opted in to receive them. You can update your communication preferences at any time from your account settings or by contacting support. Opting out of marketing does not affect your ability to use the platform.
This Privacy Policy describes how AC365 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who use the AC365 platform at ac365.asia ("the Platform"). By registering an account or using any part of the Platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your data as described here.
This policy applies to all players using AC365, with particular relevance to players based in Bangladesh. If you have any questions about how your data is handled, contact the AC365 support team at any time.
AC365 takes the privacy of its players seriously. We understand that when you share personal information with us, you are placing trust in the platform. That trust is something we work hard to earn and maintain. This Privacy Policy is our commitment to being transparent about what data we hold, why we hold it, and how we protect it.
The AC365 platform is designed specifically for players in Bangladesh. The data practices described in this policy reflect the local context in which we operate, including the payment methods used by Bangladesh players — bKash, Nagad, and Rocket — and the communications channels most relevant to our player base.
This Privacy Policy should be read alongside the AC365 Terms and Conditions. Together, these two documents govern your relationship with the platform. If there is any conflict between the two, the Terms and Conditions take precedence on matters of account use, and this Privacy Policy takes precedence on matters of data handling.
This policy was last updated in January 2025. We will notify you of any material changes via email or an in-platform notification before they take effect.
AC365 collects personal data in several ways — directly from you when you register and use the platform, automatically through your use of the platform, and from third parties such as payment processors and identity verification services. Here is a breakdown of the categories of data we collect:
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided by you at registration |
| Contact Data | Mobile number, email address | Provided by you at registration |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Payment processor, your transactions |
| Technical Data | IP address, device type, browser, operating system | Automatically collected |
| Usage Data | Games played, session duration, bet history, login times | Automatically collected |
| Verification Data | Identity documents, selfies for KYC verification | Provided by you when requested |
| Communications Data | Support chat logs, email correspondence | Your interactions with support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or for responsible gaming purposes (for example, if you self-declare a gambling problem and request self-exclusion).
AC365 never stores full payment card numbers or full mobile banking PINs. Financial data is handled exclusively by certified payment processors.
AC365 uses your personal data for the following purposes:
AC365 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise required by law.
AC365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit the platform.
The types of cookies used by AC365 include:
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from using the AC365 platform. For mobile app users, equivalent tracking technologies may be used within the app, which can be managed through your device's app permissions settings.
AC365 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business purposes. The specific retention periods that apply to different categories of data are as follows:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. You may request early deletion of your data subject to the legal retention requirements described above.
AC365 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
While AC365 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your AC365 account and never share your login credentials with anyone.
If you suspect your AC365 account has been compromised, contact support immediately. We can lock your account within minutes to prevent unauthorised access.
As an AC365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the AC365 support team with your request. We will respond within a reasonable timeframe and without charge in most cases.
Request a copy of the personal data AC365 holds about you.
Ask us to correct any inaccurate or incomplete data we hold about you.
Request deletion of your personal data, subject to legal retention requirements.
Ask us to limit how we use your data while a dispute or request is being resolved.
Receive your personal data in a structured, machine-readable format.
Object to the use of your data for marketing or profiling purposes at any time.
AC365 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use the AC365 platform or provide any personal data to us.
If AC365 becomes aware that personal data has been collected from a person under the age of 18, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on AC365, please contact our support team so we can investigate and take appropriate action.
Age verification is a mandatory part of the AC365 registration process. We use a combination of self-declaration and document verification to confirm that all players meet the minimum age requirement before they can deposit or play.
AC365 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.
For material changes — those that significantly affect how we collect or use your data — we will notify you via email or an in-platform notification at least 7 days before the changes take effect. Your continued use of the AC365 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically so you are always aware of how your data is being handled. If you disagree with any changes to this policy, you should stop using the platform and contact support to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way AC365 handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.
When contacting us about a data request, please include your registered email address or mobile number so we can verify your identity before processing the request. We aim to respond to all privacy-related queries within 5 business days.
Data requests and privacy concerns: [email protected] — we take every request seriously and respond promptly.